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Contact

02 28 18 80 10

02 28 18 80 10

Frequently Asked Questions

What time can I arrive?

Check-in is from 4.00 pm. If you wish to check in from 2.00 pm, you will need to tick the «Early check-in» option when making your booking.

Mobile home: can we arrive on the day of our choice?

It all depends on when you’re coming.
In the low season, you can arrive any day of the week.
In the high season, arrivals are only on Wednesdays or Saturdays.

I won’t arrive until the next day / I’ll be leaving the day before…

If there is a change to your booking, please contact us as soon as possible.

Will I need to pay a deposit during my stay?

A deposit will be required upon booking. This is €300, payable before your arrival.

Is the end-of-stay cleaning included in my booking?

End-of-stay cleaning can indeed be arranged at the time of booking. Without booking a package, end-of-stay cleaning must be carried out by yourself. The price of the package offered depends on the accommodation chosen; for more information, please ask for advice when booking.

Can I arrive after reception has closed?

If you plan to arrive late, or if a delay occurs, simply contact us (02 28 18 80 10) so that we can provide you with the procedure for arrival outside of reception opening hours.

Can I access the water park without staying at the campsite?

The pool area is reserved exclusively for guests staying in holiday accommodation or residents on site.

Are swimming shorts allowed in our pools?

Swim shorts are only permitted if they are designed for swimming (with an internal lining).

What is the maximum capacity of my hosting?

The capacity of the accommodation will depend on your selection: We offer rentals for 4 to 8 people.

How do car inputs/outputs work?

Check-in times are from 7.30 am to 11.00 pm. After 11.00 pm (except in the case of late arrival), we will ask you to park your vehicle in the outdoor car park. There are no restrictions on departure times.

To ensure the peace and quiet of your surroundings, we would be grateful if you could, at all times, avoid slamming car doors and boots, and turn down or switch off your car radio. Please note that the maximum speed limit is 10 km/h. If this speed is exceeded, the management reserves the right to refuse entry to any vehicle that fails to comply with the rules of good behaviour or safety.

Can I install a gazebo, tent, or similar on my mobile home pitch?

It is not permitted to install temporary structures on the pitches without management's agreement.

I have someone else to sleep...

If you have a last-minute guest, and your accommodation's maximum capacity is not exceeded, we invite you to contact reception to declare them.

I prefer a mobile home

Please don't hesitate to contact reception if you know the desired model or location, and we will endeavour to meet your request favourably according to your criteria.

How do I cancel my stay?

Whatever your reason for cancelling, you must notify us of your cancellation by email (contact@kabanavillage.fr) or in writing, and, where applicable, provide supporting documentation. The reception team will get back to you shortly.

What are the cancellation terms?

Cancellation conditions are subject to the general terms and conditions of sale, which are available on our website or upon request.

Prices, payment, tourist tax… what’s included in your stay price?

The price of your stay includes accommodation and tourist taxes. Supplement prices are available on our website or upon request by email.

When should I pay my deposit and the balance?

The deposit is payable at the time of booking. The balance is due 30 days before your arrival.